Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox crashes

  • 2 پاسخ
  • 11 have this problem
  • 1 view
  • آخرین پاسخ توسّط helpmeplease8

helpmeplease8
helpmeplease8
more options

I have been unable to open Firefox since I updated to the latest version several days ago. I keep getting the crash error message no matter what I do. I've sent reports dozens of times. I've uninstalled and downloaded the newest version several times with no success. I've temporarily disabled my internet security program and no success. If I shut down and restart in safe mode, Firefox works. I've been forced to use Internet Explore as my browser. I've tried re-setting Firfox, but that doesn't work either. I'm about to give up on Firefox. Please help.

I have been unable to open Firefox since I updated to the latest version several days ago. I keep getting the crash error message no matter what I do. I've sent reports dozens of times. I've uninstalled and downloaded the newest version several times with no success. I've temporarily disabled my internet security program and no success. If I shut down and restart in safe mode, Firefox works. I've been forced to use Internet Explore as my browser. I've tried re-setting Firfox, but that doesn't work either. I'm about to give up on Firefox. Please help.

Chosen solution

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Note that there is a Firefox 33.0.1 release scheduled that addresses some hardware acceleration related crashes.

Read this answer in context 👍 4

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Note that there is a Firefox 33.0.1 release scheduled that addresses some hardware acceleration related crashes.

helpmeplease8
helpmeplease8 Question owner
more options

Thank you so much. I had been able to start it in safe mode and tried everything. Your suggestion of turning off the hardware accelerator worked like a charm! I was struggling with this problem for many days. I now have my Firefox back thanks to you!! I appreciate your help very much.