Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

It updated itself, now it won't start & I can't uninstall

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt_G

BeckyinAustin
BeckyinAustin
more options

I read the other articles & I don't understand them. I'm trying to uninstall this program, the wizard comes up then it says it can't run because I need to shut down Firefox. Which I'm trying to uninstall because it _won't _ run. (also, I didn't update because it said my Norton security would not interact well with it - so it updating itself is pretty darn annoying, I'm pretty sure I want to really uninstall FF & not use it again because of this feature - who is in charge of my computer, me or FF?)

I read the other articles & I don't understand them. I'm trying to uninstall this program, the wizard comes up then it says it can't run because I need to shut down Firefox. Which I'm trying to uninstall because it _won't _ run. (also, I didn't update because it said my Norton security would not interact well with it - so it updating itself is pretty darn annoying, I'm pretty sure I want to really uninstall FF & not use it again because of this feature - who is in charge of my computer, me or FF?)

All Replies (1)

Matt_G
Matt_G
more options

Hi BeckyinAustin,

Firefox might be running still in the background. Perhaps it didn't shut down correctly. Why don't you try restarting your computer and trying the uninstall before you do anything else. You could also try opening the task manager and killing the Firefox process if it is running.

You could then try installing a fresh version of Firefox from:

http://www.mozilla.org/firefox/new/

Hopefully this helps!