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Thunderbird profile

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  • 1 has this problem
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  • Last reply by brammy1

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I screwed up backing up thunderbird before resetting windows 10 - I only backup up the profiles folder and not the parent thunderbird folder. Is there any way I can recover the account information and mail items from the profiles folder?

I screwed up backing up thunderbird before resetting windows 10 - I only backup up the profiles folder and not the parent thunderbird folder. Is there any way I can recover the account information and mail items from the profiles folder?

Chosen solution

I solved it! by copying the contents of the old profile folder into the new profile folder rather than the profile folder itself. Thanks anyway.

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Empty the contents (don't delete the folder) of the current profile folder, with TB closed, and copy in the contents of the backup profile folder.

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Chosen Solution

I solved it! by copying the contents of the old profile folder into the new profile folder rather than the profile folder itself. Thanks anyway.

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Thanks sfhowes. That is exactly what I did.