Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my newly created account is locked out

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by McCoy

more options

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.
Attached screenshots

Modified by Aristoblis

All Replies (1)

more options

Hello Aristoblis,

That must be frustrating ....

You may have to wait 24 hours and then try again - please see :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

(you'll have to scroll down some)