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Thunderbird can no longer receive email. No log data is generated and wireshark shows no network connections are being made. How do I fix this?

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  • Last reply by mcsmpdot

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Today, Thunderbird stopped receiving emails. I have verified that the email messages are on the mail server via the web portal.

I have installed TBTracer to try to see what is going on and nothing is displayed except a rotating red dot.

I have configured logging, the log file is created but remains empty even after closing Thunderbird.

Wireshark shows no network activity to port 995 for pop3.

I have removed the app entry from the firewall. I have disabled both the firewall and anti-virus.

Any help would be apreciated.

Here is the troubleshooting data:


 Application Basics
   Name: Thunderbird
   Version: 52.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20170509142926
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) mail.noip.com:995, SSL, passwordCleartext
     OUTGOING: , mail.noip.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (im) prpl-twitter, plain, 0
 Crash Reports
 Extensions
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   TBTracer, 0.8.6, true, TBTracer@derdoc.info
   ToneQuilla, 1.1.1, true, tonequilla@mesquilla.com
   Enigmail, 1.9.6.1, false, {847b3a00-7ab1-11d4-8f02-006008948af5}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.1.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1268811681
     mailnews.database.global.datastore.id: dffecaa3-8399-40ee-9c96-0c4aee32412
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1495032475
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugin.state.java: 2
     plugin.state.npdeployjava: 1
     plugin.state.npgoogleupdate: 2
     plugin.state.npintelwebapiipt: 2
     plugin.state.npmcsnffpl: 2
     plugin.state.npoff: 2
     plugin.state.nppdf: 2
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_bgcolor: false
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_bgimages: false
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_colorspace:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_command:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_downloadfonts: false
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_duplex: 1515870810
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_bottom: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_left: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_right: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_top: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_evenpages: true
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_footercenter:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_footerleft: &PT
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_footerright: &D
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_headercenter:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_headerleft: &T
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_headerright: &U
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_in_color: true
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_bottom: 0.5
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_left: 0.5
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_right: 0.5
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_top: 0.5
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_oddpages: true
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_orientation: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_page_delay: 50
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_data: 1
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_height: 11.00
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_name:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_size_type: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_size_unit: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_width: 8.50
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_plex_name:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_resolution: 1515870810
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_resolution_name:
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_reversed: false
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_scaling: 1.00
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_shrink_to_fit: true
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_to_file: false
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_bottom: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_left: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_right: 0
     print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {dd4194f2-4cf4-44bd-ba64-202bebb9e4ef}
 Graphics
     GPU #1
     Description: NVIDIA GeForce GTX 760
     Vendor ID: 0x10de
     Device ID: 0x1187
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll
     Driver Version: 22.21.13.8233
     Driver Date: 5-17-2017
     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.0)
     ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.4
     3.28.4
     NSS Util
     3.28.4
     3.28.4
     NSS SSL
     3.28.4
     3.28.4
     NSS S/MIME
     3.28.4
     3.28.4
Today, Thunderbird stopped receiving emails. I have verified that the email messages are on the mail server via the web portal. I have installed TBTracer to try to see what is going on and nothing is displayed except a rotating red dot. I have configured logging, the log file is created but remains empty even after closing Thunderbird. Wireshark shows no network activity to port 995 for pop3. I have removed the app entry from the firewall. I have disabled both the firewall and anti-virus. Any help would be apreciated. Here is the troubleshooting data: Application Basics Name: Thunderbird Version: 52.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20170509142926 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account2: INCOMING: account2, , (pop3) mail.noip.com:995, SSL, passwordCleartext OUTGOING: , mail.noip.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (im) prpl-twitter, plain, 0 Crash Reports Extensions ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} TBTracer, 0.8.6, true, TBTracer@derdoc.info ToneQuilla, 1.1.1, true, tonequilla@mesquilla.com Enigmail, 1.9.6.1, false, {847b3a00-7ab1-11d4-8f02-006008948af5} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.1.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1268811681 mailnews.database.global.datastore.id: dffecaa3-8399-40ee-9c96-0c4aee32412 media.gmp.storage.version.observed: 1 network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1495032475 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true plugin.state.java: 2 plugin.state.npdeployjava: 1 plugin.state.npgoogleupdate: 2 plugin.state.npintelwebapiipt: 2 plugin.state.npmcsnffpl: 2 plugin.state.npoff: 2 plugin.state.nppdf: 2 print.printer_Canon_MF8200C_Series_UFRII_LT.print_bgcolor: false print.printer_Canon_MF8200C_Series_UFRII_LT.print_bgimages: false print.printer_Canon_MF8200C_Series_UFRII_LT.print_colorspace: print.printer_Canon_MF8200C_Series_UFRII_LT.print_command: print.printer_Canon_MF8200C_Series_UFRII_LT.print_downloadfonts: false print.printer_Canon_MF8200C_Series_UFRII_LT.print_duplex: 1515870810 print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_bottom: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_left: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_right: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_edge_top: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_evenpages: true print.printer_Canon_MF8200C_Series_UFRII_LT.print_footercenter: print.printer_Canon_MF8200C_Series_UFRII_LT.print_footerleft: &PT print.printer_Canon_MF8200C_Series_UFRII_LT.print_footerright: &D print.printer_Canon_MF8200C_Series_UFRII_LT.print_headercenter: print.printer_Canon_MF8200C_Series_UFRII_LT.print_headerleft: &T print.printer_Canon_MF8200C_Series_UFRII_LT.print_headerright: &U print.printer_Canon_MF8200C_Series_UFRII_LT.print_in_color: true print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_bottom: 0.5 print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_left: 0.5 print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_right: 0.5 print.printer_Canon_MF8200C_Series_UFRII_LT.print_margin_top: 0.5 print.printer_Canon_MF8200C_Series_UFRII_LT.print_oddpages: true print.printer_Canon_MF8200C_Series_UFRII_LT.print_orientation: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_page_delay: 50 print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_data: 1 print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_height: 11.00 print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_name: print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_size_type: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_size_unit: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_paper_width: 8.50 print.printer_Canon_MF8200C_Series_UFRII_LT.print_plex_name: print.printer_Canon_MF8200C_Series_UFRII_LT.print_resolution: 1515870810 print.printer_Canon_MF8200C_Series_UFRII_LT.print_resolution_name: print.printer_Canon_MF8200C_Series_UFRII_LT.print_reversed: false print.printer_Canon_MF8200C_Series_UFRII_LT.print_scaling: 1.00 print.printer_Canon_MF8200C_Series_UFRII_LT.print_shrink_to_fit: true print.printer_Canon_MF8200C_Series_UFRII_LT.print_to_file: false print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_bottom: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_left: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_right: 0 print.printer_Canon_MF8200C_Series_UFRII_LT.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true security.sandbox.content.tempDirSuffix: {dd4194f2-4cf4-44bd-ba64-202bebb9e4ef} Graphics GPU #1 Description: NVIDIA GeForce GTX 760 Vendor ID: 0x10de Device ID: 0x1187 RAM: 2048 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll Driver Version: 22.21.13.8233 Driver Date: 5-17-2017 Features Direct2D: false DirectWrite: true (10.0.15063.0) ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.4 3.28.4 NSS Util 3.28.4 3.28.4 NSS SSL 3.28.4 3.28.4 NSS S/MIME 3.28.4 3.28.4

Chosen solution

I migrated all my data to a new profile and re-installed Mcafee. Everything is working now.

It would be nice if this could be fixed without having to migrate to a new profile.

Read this answer in context 👍 0

All Replies (9)

more options

Just a guess, but certain anti virus products routinely block Thunderbird from accessing the internet with each update. Norton in particular comes up every update.

Check your anti virus firewall allows the appropriate Thunderbird version.

more options

As I mentioned I had already done two steps regarding your comments.

1) removed all rules for Thunderbird so a new rule could be made when the program launches.

The rule that was already there was allowing on specified ports.

I tried setting the new entry to work and home networks,

I tried open to all devices.

2) I disabled the firewall and antivirus software and repeated all tests.

I'm using Mcafee, with it active or inactive nothing happens.

more options

I have been working through the problems caused by McAfee fr about 5 years now. They release a new heuristics engine in 2012 and their product has been a mail nightmare ever since.

See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

To release this version of Thunderbird we had a hard block their add-on because it crashed Thunderbird. They bypassed soft blocks like true malware.

I would guess it is the issue, but really only an uninstall with their removal tool will be a sure result.

Thunderbird should have unfettered access to the internet on all ports. as the ports used are dictated by the mail provider, not McAfee.

Did you check the version number in the rule.?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

more options

I already included the troubleshooting information in the original post.

I followed the McAffee doc you referenced. The documentation is out of date and does not reflect the options available in the currently released McAfee.

Anti-spam option is off by default. Exclusions are per file not per folder.

As to what version is in the firewall entery, it's the latest, as mentioned I deleted the entery and ran thunderbird and a new entry was generated.

I have configured the firewall entry to allow all devices and disable net gaurd.

All of this has had no affect on the problem.

I ran thunderbird in safe mode, verified that all the add-ons are disabled, it did not help the problem.

more options

I have now uninstalled McAfee, it did not help.

I disabled windows Defender and added thunderbird to the allowed list.

This also had no affect.

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This is the data from the Error Console

ionObserver instead. calendar-widgets.xml:506:18 Discovering folders for account failed with exception: [Exception... "Component returned failure code: 0x80550016 [nsIMsgFolder.subFolders]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: resource:///modules/MailUtils.js :: MailUtils_discoverFolders :: line 36" data: no] NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsICacheService.createSession] helpers.js:391 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server] folderWidgets.xml:120 An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x80550016 [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2753" data: no] globalOverlay.js:103 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server] folderWidgets.xml:120 An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x80550016 [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2753" data: no] globalOverlay.js:103 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]

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I cleared the log and restarted in safe mode with add-on's disabled. I got the following new entries in the error log:

Discovering folders for account failed with exception: [Exception... "Component returned failure code: 0x80550016 [nsIMsgFolder.subFolders]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: resource:///modules/MailUtils.js :: MailUtils_discoverFolders :: line 36" data: no] An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x80550016 [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2753" data: no] globalOverlay.js:103

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deleting the provide and making a new one fixes the problem.

Restoring the original profile brings the problem back.

Deleting the local/Thunderbird profile has no affect.

Deleting saved passwords has no affect.

I'm configured to use the password safe. The password prompt for the password safe never comes up.

I went in to disable the password safe, and it was no longer enabled. I re-enabled it, set a new password. No change.

So far killing any file other then prefs.js doesn't seem to have an affect.

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Chosen Solution

I migrated all my data to a new profile and re-installed Mcafee. Everything is working now.

It would be nice if this could be fixed without having to migrate to a new profile.