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My university's IM shows who's available in Chrome, but no longer in Firefox-any idea why?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Kyle K.

zeekoesteek
zeekoesteek
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Hi, I couldn't add a screen shot because the link on this page wasn't letting me add one. But my university help desk sorted me out with the following instructions: 1) Check and adjust the Global Storage settings a) Right-click anywhere in the Instant Messaging (LIS) window. b) Select Global Settings. c) Click the Storage tab. 

         d) Set it to "Allow sites to save information on this computer."
         e) Click "Delete All"
         f)  Leave the "Delete All Site Data and Settings" checkbox ticked.
         g) Click "Delete Data"
          h) Close the Flash Setting Manager window

Following these instructions fixed me issue.

Hi, I couldn't add a screen shot because the link on this page wasn't letting me add one. But my university help desk sorted me out with the following instructions: 1) Check and adjust the Global Storage settings a) Right-click anywhere in the Instant Messaging (LIS) window. b) Select Global Settings. c) Click the Storage tab. d) Set it to "Allow sites to save information on this computer." e) Click "Delete All" f) Leave the "Delete All Site Data and Settings" checkbox ticked. g) Click "Delete Data" h) Close the Flash Setting Manager window Following these instructions fixed me issue.

All Replies (1)

Kyle K.
Kyle K.
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Hey zeekosteek,

Thanks for coming to the support forums with your issue. Since you have already determined the course of action that fixed this specific issue can you please mark your question as "Solved" so that others may find your solution?

Thanks! Kyle K.