Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't download certain attachments; rolls across top of screen.

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

mwhite625
mwhite625
more options

When I receive certain attachments, I cannot open them. I click on the attachment, and boxes scroll across the top of the screen and keep on scrolling. I have to X out of the e-mail and start over again, and I never am able to download these attachments. I know that I have not done something that I am supposed to do to be able to download all attachments, but I don't know what that "something" is. I probably will not be able to understand what I am supposed to do. Obviously, the person sending the e-mail and attachment is using some kind of program to attach that I don't have. Help!

When I receive certain attachments, I cannot open them. I click on the attachment, and boxes scroll across the top of the screen and keep on scrolling. I have to X out of the e-mail and start over again, and I never am able to download these attachments. I know that I have not done something that I am supposed to do to be able to download all attachments, but I don't know what that "something" is. I probably will not be able to understand what I am supposed to do. Obviously, the person sending the e-mail and attachment is using some kind of program to attach that I don't have. Help!

All Replies (2)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

FredMcD
FredMcD
more options

What is the provider you are using?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.