Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't access my bank account that I always could before

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

chezvic
chezvic
more options

After I log into my bank account it gives me a page to request an access code number. I request a text from my cell and have always received it in the past. As of about a week ago when I request the code the screen just freezes and nothing happens. I have to close out Firefox and use something else, like Google Crome. I have never had any problems doing this in the past, and I can access most anything else using Firefox.

After I log into my bank account it gives me a page to request an access code number. I request a text from my cell and have always received it in the past. As of about a week ago when I request the code the screen just freezes and nothing happens. I have to close out Firefox and use something else, like Google Crome. I have never had any problems doing this in the past, and I can access most anything else using Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.