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cannot access links from hotmail mail

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since changing my browser to firefox I have a new problem when in my hotmail acct. I have no problem signing in, but I cannot access any links from my mail. Whenever I click on a blue link, nothing happens

since changing my browser to firefox I have a new problem when in my hotmail acct. I have no problem signing in, but I cannot access any links from my mail. Whenever I click on a blue link, nothing happens

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Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.

If not, see this:
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fi...