Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Clear history non-responsive

  • 2 replies
  • 8 have this problem
  • 7 views
  • Last reply by cor-el

sonny7863
sonny7863
more options

Usually I ctrl+shift+delete to clear my history/cookies/etc, or on the rare occasion i'll click from the drop down box. When i tried to clear my histroy today, the box with all the options to clear history did no pop up.

Usually I ctrl+shift+delete to clear my history/cookies/etc, or on the rare occasion i'll click from the drop down box. When i tried to clear my histroy today, the box with all the options to clear history did no pop up.

Chosen solution

Please update to Firefox 22 Update Firefox to the latest release, then try to Reset Firefox Refresh Firefox - reset add-ons and settings

Read this answer in context 👍 2

All Replies (2)

user633449
user633449
more options

Chosen Solution

Please update to Firefox 22 Update Firefox to the latest release, then try to Reset Firefox Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in (permanent) Private Browsing mode (Never Remember History).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.