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problem downloading new version of firefox

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by eddy78

eddy78
eddy78
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got message saying firefox must closed to proseed with insallation please close firefox to continue

got message saying firefox must closed to proseed with insallation please close firefox to continue

All Replies (2)

David McRitchie
David McRitchie
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  1. close Firefox with File > Exit or "Firefox" button > Exit. Give Firefox some time to close and check that it finished via Windows 7 shortcut to WTM "Ctrl+Shift+Esc" in the "Processes" tab make sure that firefox.exe is no longer running -- if it is still running then terminate it by selecting the use "End Process" button or from context menu.
  2. proceed with the install
eddy78
eddy78 Question owner
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thanks for reply well i removed firefox from computer then downloaded newer version the other problem that i have is that i cant install new version of java