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can't click

  • 6 replies
  • 41 have this problem
  • 7 views
  • Last reply by cor-el

johnllerin
johnllerin
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Good day!

I have a problem regarding my fb, when I open my fb account, I can't click the HOME, MY PROFILE, MY STATUS, & can't add PHOTOS/VIDEOS and can't LOG OUT my account. It started last night until now.

from your other thread - https://support.mozilla.com/en-US/questions/889977

I have also a problem, I cant SIGN IN my account in Yahoo mail, Cant sign in also in my Tweeter account, can't access to youtube as well, cant access to google and so forth. pls help me. thanks

Good day! I have a problem regarding my fb, when I open my fb account, I can't click the HOME, MY PROFILE, MY STATUS, & can't add PHOTOS/VIDEOS and can't LOG OUT my account. It started last night until now. ''from your other thread - https://support.mozilla.com/en-US/questions/889977'' I have also a problem, I cant SIGN IN my account in Yahoo mail, Cant sign in also in my Tweeter account, can't access to youtube as well, cant access to google and so forth. pls help me. thanks

Modified by the-edmeister

Chosen solution

Firefox Safe mode is a diagnostic mode and not meant for permanent use.

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

Read this answer in context 👍 1

All Replies (6)

cor-el
cor-el
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  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

johnllerin
johnllerin Question owner
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didn't solve my problem except when i'm in a safe mode.

johnllerin
johnllerin Question owner
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that means do I have to go on a safe mode everytime I use my facebook, yahoomail, youtube, & tweeter?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Firefox Safe mode is a diagnostic mode and not meant for permanent use.

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

johnllerin
johnllerin Question owner
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I did disable all add-on on safemode, now I can use my fb, but cant watch youtube because I need to install again the Adobe Flash Player...

what if I will uninstall the firefox mozilla then later on I will install it again, what do you think sir?? thank you.

Modified by johnllerin

cor-el
cor-el
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Did you only disable the extensions (Tools > Add-ons > Extensions) or the plugins (Tools > Add-ons > Plugins) as well?

Do you still see the Flash plugin in Tools > Add-ons > Plugins?

Did you find out which extension is causing the problem by enabling only one extension at the time since it worked in Save mode?