Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot open my comcast mail since they changed their opening page for inboxes

debrafield
debrafield
more options

I have always been able to access my Comcast email inbox UNTIL Comcast changed their opening page for email. When they changed their opening page, it now shows just a portion of your new email and you have to click on "View Entire Inbox" to actually read your mail. I can navigate to this page, but when I click on "View Entire Inbox" it simply gives me the exact same page and will not allow me to view my entire inbox. I phoned Comcast and they said it is an issue with Mozilla. I can still view my email via Safari. Any ideas? I miss Mozilla! I hate Safari!

I have always been able to access my Comcast email inbox UNTIL Comcast changed their opening page for email. When they changed their opening page, it now shows just a portion of your new email and you have to click on "View Entire Inbox" to actually read your mail. I can navigate to this page, but when I click on "View Entire Inbox" it simply gives me the exact same page and will not allow me to view my entire inbox. I phoned Comcast and they said it is an issue with Mozilla. I can still view my email via Safari. Any ideas? I miss Mozilla! I hate Safari!

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Yeah, Comcast didn't bother testing that new interface properly with Firefox, so it is a "Mozilla problem". They did the same thing two years ago with the last major re-design of their web mail interface, but they fixed it a little faster then.

The Xfinity Connect Lite interface works properly in Firefox 6.0, so you need to open Preferences > General near the top of that page and switch to the Connect Lite version. See the screenshot below.