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Help with Live Chat time differences

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by glossy71

glossy71
glossy71
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I have a real problem signing in to various websites. I have posted 3 questions and not received a response. i have tried getting help from Live chat. As i live in Australia, i used a time zone converter, which told me that b/n 7-9am EST is equivalent to 2-4pm PT. I have tried connecting during this time and it still says "We're closed" I have no other way of solving this problem. Please let me know if I have the time zones incorrect or is there another way i can speak to someone directly. Many thanks!

I have a real problem signing in to various websites. I have posted 3 questions and not received a response. i have tried getting help from Live chat. As i live in Australia, i used a time zone converter, which told me that b/n 7-9am EST is equivalent to 2-4pm PT. I have tried connecting during this time and it still says "We're closed" I have no other way of solving this problem. Please let me know if I have the time zones incorrect or is there another way i can speak to someone directly. Many thanks!

All Replies (3)

James
James
  • Top 25 Contributor
  • Moderator
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an alternative to have more real time chat is by way of irc.mozilla.org but even then it may be a bit slow during night time in US/Canada.

https://wiki.mozilla.org/IRC I suggest to use the #firefox and #mozillazine channels.

the-edmeister
the-edmeister
  • Moderator
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There's 3 hours difference between PST and EST, not 7 hours as that time zone converter said.

GMT -5:00 = EST
GMT -8:00 = PST

Of course North America is on Daylight saving time now.

glossy71
glossy71 Question owner
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Thanks guys, really appreciate your responses :-)