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I cannot sync because both computers insist I register the other device with their code and vice versa

  • 4 replies
  • 9 have this problem
  • 1 view
  • Last reply by Ibai

quinet
quinet
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I want to sync two computers, but both insist they have the master code and insist that I enter it into the other machine. however the other machine will not accept it.

I want to sync two computers, but both insist they have the master code and insist that I enter it into the other machine. however the other machine will not accept it.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Use: "Tools > Options > Sync" or "Firefox > Set Up Sync":

  • Click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  • Click "I already have a Firefox Sync account" : Connect
  • Click "I don't have the device with me" at the bottom
quinet
quinet Question owner
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Nope, does not work. First of all I never get to see the "Manage Account" button. Before that I am prompted on machine #1 to go to machine #2 and look up my Sync Key. When I go to machine #2 I am prompted to go to machine #1 and look up my Sync Key. If I try to create a new account, I am told, sorry, your email address already exists on another account. What needs to happen is either a "Forgot your Password" feature to send you your Sync Key or some way to clear out these three fields with the code in them.

Meldrewman
Meldrewman
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I have exactly that problem - I see no "Manage Account" option.

Ibai
Ibai
  • Administrator
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From your description, I believe you are not logged in with any of your machines. Do you see something like this image on the left? If that appears in both of your computers, you need to log in first. Once you do that in one computer, you would see this menu.

This way you could proceed as explained from the Step 2 in this article: How do I set up Sync on my computer?.

In order to log-in with one computer, make sure you follow Cor-el's intructions:

"Tools > Options > Sync" or "Firefox > Set Up Sync": 

   Click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
   Click "I already have a Firefox Sync account" : Connect
   Click "I don't have the device with me" at the bottom

The "I don't have the device with me" appears at the bottom of the 3 boxes with the code.

Remember that in order to log-in, you would need to have your sync-key.

If you don't have it anymore, the only way to proceed is to go to your account and delete it. That way you can start from scratch and by following the steps in the article I linked you should be fine.