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I've been attempting to cancel my auto pay subscription for months on end. I'm very upset.

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  • Last reply by Wayne Mery

steve400
steve400
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NONE of your online help tells me accurately how to cancel my subscription to Thunderbird. I haven't used it for nearly a year now and I'm still paying a monthly fee. STOP my payment!!!! How do I do it. I need detailed instructions.

NONE of your online help tells me accurately how to cancel my subscription to Thunderbird. I haven't used it for nearly a year now and I'm still paying a monthly fee. STOP my payment!!!! How do I do it. I need detailed instructions.

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Matt
Matt
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This is a peer support forum, you are not in contact with anyone that knows anything about the topic, or can help you. You are not even in contact with paid employees of either Mzla or Mozilla. I can not emphasis this enough. You need to contact Donor care, they are the only ones in a position to actually assist you.

Perhaps try the appropriate link https://www.thunderbird.net/en-US/donate/help/ or write to them here 

   MZLA Technologies Corporation
   Attn: Thunderbird Donor Care
   149 New Montgomery St, 4th Floor
   San Francisco, CA 94105
Wayne Mery
Wayne Mery
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You are paying a fee to which entity?