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Thunderbird doesn't receive emails

  • 21 replies
  • 67 have this problem
  • 1 view
  • Last reply by JudieJay

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My Thunderbird program stopped receiving emails about 36 hours ago. I can send email from Thunderbird, but not send. I can receive emails if I sign onto the email server on the web. But Thunderbird does not receive. Thanks.

My Thunderbird program stopped receiving emails about 36 hours ago. I can send email from Thunderbird, but not send. I can receive emails if I sign onto the email server on the web. But Thunderbird does not receive. Thanks.

All Replies (1)

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jmoffat66 said

My secondary Thunderbird email account stopped receiving mail. I went to setup new email and re-entered my email address and old password. My account now works and all of my old emails came back.

Your answer was extremely helpful. I have just re-created my account, and TB is now downloading every email from my Webmail. It's going to take forever, but at least TB is now working again after approximately 3 months of searching for answers. Thank you.

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