Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All incoming mail goes direct to JUNK, how do I correct it?

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by Matt

wildlife.regs
wildlife.regs
more options

All of our incoming emails go directly to JUNK. I cannot find how to change settings to have the mail go to our InBox instead of Junk.

All of our incoming emails go directly to JUNK. I cannot find how to change settings to have the mail go to our InBox instead of Junk.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I recalls seeing users of a specific antivirus solution reporting this issue a couple of years ago. Had something to do with a spam or scam tool they injected into Thunderbird. This is the sort of issue that spikes when thunderbird updates because basically none of the anti virus spam/scam tools are compatible post update.