Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

pop3 password disappeared

peter.bavington
peter.bavington
more options

After a Windows 10 update, I find my pop3 server password has disappeared and I can no longer download e-mail to Thunderbird. I can't see any way to restore it. I can still send mail as the smtp password is present. All other settings seem OK. I can access my mail through the browser, but I want Thunderbird to download the messages.

After a Windows 10 update, I find my pop3 server password has disappeared and I can no longer download e-mail to Thunderbird. I can't see any way to restore it. I can still send mail as the smtp password is present. All other settings seem OK. I can access my mail through the browser, but I want Thunderbird to download the messages.

Modified by peter.bavington

Chosen solution

Thanks: I have solved the problem by deleting my account altogether and reinstalling it from scratch in Thunderbird.

Read this answer in context 👍 0

All Replies (3)

peter.bavington
peter.bavington Question owner
more options

Further information: the pop3 server is shown in tools>account settings>server settings but it is not listed in tools>settings>privacy and security>passwords>saved passwords. When I try to 'get all messages' Thunderbird does nothing: no error message, nothing at all. Thunderbird does not ask me to enter a password.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

First things first. What are the account settings you are using? Then do you use an anti virus program? What is it?

There is a summary in the troubleshooting information on the help menu that you can copy and paste to make that simpler.

peter.bavington
peter.bavington Question owner
more options

Chosen Solution

Thanks: I have solved the problem by deleting my account altogether and reinstalling it from scratch in Thunderbird.