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Unable to set up existing email addresses

  • 1 reply
  • 2 have this problem
  • 33 views
  • Last reply by Wisewiz

KSI
KSI
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Thunderbird stopped working. I have deleted old and downloaded a new install. If I close Thunderbird and then reopen I get set up your exisisting email address page. I enter details name , email password message is 'Configuration found in ISP database'. Select done and message is 'Unable to log in at server. Probably wrong configuation, username or password'. I have tried all the passwords it can be but nothing works. Every time I do this I get a new profile set up in my Library. I need help fast...

Thunderbird stopped working. I have deleted old and downloaded a new install. If I close Thunderbird and then reopen I get set up your exisisting email address page. I enter details name , email password message is 'Configuration found in ISP database'. Select done and message is 'Unable to log in at server. Probably wrong configuation, username or password'. I have tried all the passwords it can be but nothing works. Every time I do this I get a new profile set up in my Library. I need help fast...

All Replies (1)

Wisewiz
Wisewiz
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" 'Unable to log in at server. Probably wrong configuration, username or password'. I have tried all the passwords it can be but nothing works."

If you do not use the correct username and password after you configure the account to the server's specifications, Thunderbird cannot access your account. Your statement, "I have tried all the passwords it can be but nothing works." tells me that you are not sure what the password is, and that's probably the problem.

Please check with your email ISP (server-host) for instructions about correctly accessing your account with the correct username, password, and settings.