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continui crash

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nicolaschiuma
nicolaschiuma
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Buongiorno da alcune settimane thunderbird spesso crasha, apparentemente senza motivo, anche mentre non ci sto lavorando. Uso windows 10 aggiornato non ci sono componenti aggiuntivi installati ed utilizzo posta e calendari gmail e posta certificata aruba e twtcert.


questa i dati del crash: AdapterDeviceID: 0x041e AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 3651145728 AvailablePhysicalMemory: 2015174656 AvailableVirtualMemory: 138520989081600 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221115143058 CPUMicrocodeVersion: 0x27 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1669281382 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1669138025 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","winmmbase.dll","TaskFlowDataEngine.dll","ntshrui.dll","edputil.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","wdmaud.drv","midimap.dll","cscapi.dll","msacm32.dll","msacm32.drv","twinapi.dll","pcacli.dll","Windows.Security.Integrity.dll","ksuser.dll","msimg32.dll","wshbth.dll","Windows.StateRepositoryPS.dll","linkinfo.dll","winmm.dll","cdp.dll","Windows.Shell.ServiceHostBuilder.dll","usp10.dll","pnrpnsp.dll","NapiNSP.dll","sfc_os.dll","OneCoreCommonProxyStub.dll","ondemandconnroutehelper.dll","mpr.dll","wininet.dll","mlang.dll","comctl32.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","dbghelp.dll","secur32.dll","dbgcore.dll","webauthn.dll","srvcli.dll","urlmon.dll","OneCoreUAPCommonProxyStub.dll","iertutil.dll","mscms.dll","ColorAdapterClient.dll","rasadhlp.dll","FWPUCLNT.DLL","WindowsCodecs.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","twinapi.appcore.dll","WindowManagementAPI.dll","winhttp.dll","npmproxy.dll","avrt.dll","dhcpcsvc6.DLL","Windows.UI.AppDefaults.dll","dhcpcsvc.dll","BCP47mrm.dll","winnsi.dll","MMDevAPI.dll","Bcp47Langs.dll","AudioSes.dll","policymanager.dll","version.dll","netprofm.dll","propsys.dll","nlaapi.dll","winrnr.dll","wsock32.dll","wtsapi32.dll","d3d11.dll","WinTypes.dll","dcomp.dll","dsreg.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","sspicli.dll","userenv.dll","profapi.dll","KERNELBASE.dll","cfgmgr32.dll","msvcp_win.dll","wintrust.dll","win32u.dll","bcrypt.dll","crypt32.dll","ucrtbase.dll","bcryptPrimitives.dll","gdi32full.dll","setupapi.dll","shlwapi.dll","kernel32.dll","gdi32.dll","user32.dll","combase.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","advapi32.dll","nsi.dll","msctf.dll","ws2_32.dll","shell32.dll","imm32.dll","SHCore.dll","sechost.dll","msvcrt.dll","ole32.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","xul.dll","rnp.dll","freebl3.dll","nssckbi.dll","softokn3.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 58007 StartupCrash: 0 StartupTime: 1669278971 SubmittedFrom: Client SystemMemoryUsePercentage: 76 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221115143058","version":"102.5.0","vendor":null,"displayVersion":"102.5.0","platformVersion":"102.5.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8065,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2311},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 4400","vendorID":"0x8086","deviceID":"0x041e","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Norton Security"],"antispyware":null,"firewall":["Norton Security"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"IT","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 11409633280 TotalPhysicalMemory: 8456843264 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 24111.43257 User32BeforeBlocklist: 1 Version: 102.5.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: it

Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.

Buongiorno da alcune settimane thunderbird spesso crasha, apparentemente senza motivo, anche mentre non ci sto lavorando. Uso windows 10 aggiornato non ci sono componenti aggiuntivi installati ed utilizzo posta e calendari gmail e posta certificata aruba e twtcert. questa i dati del crash: AdapterDeviceID: 0x041e AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 3651145728 AvailablePhysicalMemory: 2015174656 AvailableVirtualMemory: 138520989081600 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221115143058 CPUMicrocodeVersion: 0x27 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1669281382 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1669138025 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","winmmbase.dll","TaskFlowDataEngine.dll","ntshrui.dll","edputil.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","wdmaud.drv","midimap.dll","cscapi.dll","msacm32.dll","msacm32.drv","twinapi.dll","pcacli.dll","Windows.Security.Integrity.dll","ksuser.dll","msimg32.dll","wshbth.dll","Windows.StateRepositoryPS.dll","linkinfo.dll","winmm.dll","cdp.dll","Windows.Shell.ServiceHostBuilder.dll","usp10.dll","pnrpnsp.dll","NapiNSP.dll","sfc_os.dll","OneCoreCommonProxyStub.dll","ondemandconnroutehelper.dll","mpr.dll","wininet.dll","mlang.dll","comctl32.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","dbghelp.dll","secur32.dll","dbgcore.dll","webauthn.dll","srvcli.dll","urlmon.dll","OneCoreUAPCommonProxyStub.dll","iertutil.dll","mscms.dll","ColorAdapterClient.dll","rasadhlp.dll","FWPUCLNT.DLL","WindowsCodecs.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","twinapi.appcore.dll","WindowManagementAPI.dll","winhttp.dll","npmproxy.dll","avrt.dll","dhcpcsvc6.DLL","Windows.UI.AppDefaults.dll","dhcpcsvc.dll","BCP47mrm.dll","winnsi.dll","MMDevAPI.dll","Bcp47Langs.dll","AudioSes.dll","policymanager.dll","version.dll","netprofm.dll","propsys.dll","nlaapi.dll","winrnr.dll","wsock32.dll","wtsapi32.dll","d3d11.dll","WinTypes.dll","dcomp.dll","dsreg.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","sspicli.dll","userenv.dll","profapi.dll","KERNELBASE.dll","cfgmgr32.dll","msvcp_win.dll","wintrust.dll","win32u.dll","bcrypt.dll","crypt32.dll","ucrtbase.dll","bcryptPrimitives.dll","gdi32full.dll","setupapi.dll","shlwapi.dll","kernel32.dll","gdi32.dll","user32.dll","combase.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","advapi32.dll","nsi.dll","msctf.dll","ws2_32.dll","shell32.dll","imm32.dll","SHCore.dll","sechost.dll","msvcrt.dll","ole32.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","xul.dll","rnp.dll","freebl3.dll","nssckbi.dll","softokn3.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 58007 StartupCrash: 0 StartupTime: 1669278971 SubmittedFrom: Client SystemMemoryUsePercentage: 76 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221115143058","version":"102.5.0","vendor":null,"displayVersion":"102.5.0","platformVersion":"102.5.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8065,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2311},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 4400","vendorID":"0x8086","deviceID":"0x041e","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Norton Security"],"antispyware":null,"firewall":["Norton Security"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"IT","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 11409633280 TotalPhysicalMemory: 8456843264 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 24111.43257 User32BeforeBlocklist: 1 Version: 102.5.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: it Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.

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Succede anche in MRP? -> https://support.mozilla.org/it/kb/modalita-risoluzione-problemi-thunderbird