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Missing email

  • 3 replies
  • 0 have this problem
  • 2 views
  • Last reply by david

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I have been using Thunderbird for more than a decade... Windows 10 (32Bit) Thunderbird 91.11.0 (32-bot) recently I wanted to remove all my email from g-mails' servers so I set up a new mail account for my @gmail.com, worked like a charm, it downloaded all my email back to 2013, took several minutes, when done I had all my mail on MY hard-drive. I shut down Thunderbird, later I used the google web-mail app. I deleted all the mail on that account. When I loaded Thunderbird all the mail on that account was missing on that account on Thunderbird. I have not allowed the program to "recover" 384 MB of disk space... is there any way to restore the missing mail?

I have been using Thunderbird for more than a decade... Windows 10 (32Bit) Thunderbird 91.11.0 (32-bot) recently I wanted to remove all my email from g-mails' servers so I set up a new mail account for my @gmail.com, worked like a charm, it downloaded all my email back to 2013, took several minutes, when done I had all my mail on MY hard-drive. I shut down Thunderbird, later I used the google web-mail app. I deleted all the mail on that account. When I loaded Thunderbird all the mail on that account was missing on that account on Thunderbird. I have not allowed the program to "recover" 384 MB of disk space... is there any way to restore the missing mail?

All Replies (3)

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Was this a POP or IMAP account?

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Imap... standard gmail, my current mail works like a charm though I haven't deleted any mail from that account since this happened

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POP would have done what you wanted. With IMAP, logging in again seems to have caused it to refresh itself and there were no messages available. Someone here may have ideas on a recovery, so I do suggest you copy the account mail folders elsewhere in case an idea surfaces on possibly reconstructing the lost mail.