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smtp setting

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  • 1 has this problem
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  • Last reply by Toad-Hall

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Thunderbird 91.3.2 (64 bits)Windows 10

Stopped sending notes, message "cannot reach smtp server" Checked setting and found port is 465 . Corrected to 587 as instructed by provider. Setting changes without my intervention to 465!!!

ALso: provider instruct to use TLS, but choice is STARTTLS or SSL/TLS.

Thunderbird 91.3.2 (64 bits)Windows 10 Stopped sending notes, message "cannot reach smtp server" Checked setting and found port is 465 . Corrected to 587 as instructed by provider. Setting changes without my intervention to 465!!! ALso: provider instruct to use TLS, but choice is STARTTLS or SSL/TLS.

Chosen solution

If using port 587 - use STARTTLS If using port 465 - use SSL/TLS

re: provider instruct to use 587 and TLS, but choice is STARTTLS or SSL/TLS. Use STARTTLS

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Chosen Solution

If using port 587 - use STARTTLS If using port 465 - use SSL/TLS

re: provider instruct to use 587 and TLS, but choice is STARTTLS or SSL/TLS. Use STARTTLS