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HTML is not displayed as active link with incoming emails

  • 3 replies
  • 2 have this problem
  • 19 views
  • Last reply by sfhowes

bkgondor
bkgondor
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Recently, the 'hot link' HTML addresses are not hot and not activated in incoming mail. I now have to copy and paste to follow a link that someone sends me. This is so frustrating! I have tried re-setting the "view message body as..." settings. If I go to "plain text" the links become active. That is good! But then the emails lose their formatting and graphic content and some of them look like an endless giant paragraph of text. "Simple HTML" does not solve the problem. How can this be fixed? I am on a MacBook Pro, using Big Sur 11.6.

Recently, the 'hot link' HTML addresses are not hot and not activated in incoming mail. I now have to copy and paste to follow a link that someone sends me. This is so frustrating! I have tried re-setting the "view message body as..." settings. If I go to "plain text" the links become active. That is good! But then the emails lose their formatting and graphic content and some of them look like an endless giant paragraph of text. "Simple HTML" does not solve the problem. How can this be fixed? I am on a MacBook Pro, using Big Sur 11.6.

Modified by bkgondor

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
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Check the message source (Ctrl+U): can you see if the messages are sent from a mobile device? Some mobile mail apps (and the W10 Mail app) send links that are not clickable if they are entered directly as http://example.org, rather than embedded in text. The fault is with the app not being able to send in plain text format, but only 'rich text' format. Senders are generally unaware of the issue or how to correct it.

bkgondor
bkgondor Question owner
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Hi sfhowes, Thank you for your answer. You may be right. My wife is constantly sending me stuff from her iPhone and the links are never active.

I was not able to figure out how to reveal the message source by using 'control-U' as you suggested. I don't know where the cursor is supposed to go. I'm getting a menu of items, but none are 'message source.'

sfhowes
sfhowes
  • Top 25 Contributor
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On a Mac, the shortcut is Command+U, or View/Message Source from the Menu Bar or AppMenu. Select a message in the Threads Pane (message list), then Cmd+U.

Apparently, there's no simple way to embed a link in text with the native Mail app on iOS, which I find surprising, and would prompt me to use a different mail app, such as Outlook for iOS. But you may not be able to convince your wife to switch. Maybe an iOS user will read this and suggest a method.