Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

error message when trying to send emails "The message could not be sent because the connection to Outgoing server (SMTP) xxxx was lost in the middle of the transaction."

  • 6 replies
  • 1 has this problem
  • 10 views
  • Last reply by info6099

info6099
info6099
more options

I keep getting the following sending error message and it does not happen all the time. Sometimes, if I continue to click send multiple times it will eventually send and other times I need to reboot by machine. I have 3 email accts. One is through Gmail and the other two are through Rackspace

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) secure.emailsrvr.com was lost in the middle of the transaction. Try again.

Help please:)

I keep getting the following sending error message and it does not happen all the time. Sometimes, if I continue to click send multiple times it will eventually send and other times I need to reboot by machine. I have 3 email accts. One is through Gmail and the other two are through Rackspace Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) secure.emailsrvr.com was lost in the middle of the transaction. Try again. Help please:)

Modified by Wayne Mery

All Replies (6)

christ1
christ1
  • Top 10 Contributor
more options

What is your anti-virus software?

info6099
info6099 Question owner
more options

Kaspersky

christ1
christ1
  • Top 10 Contributor
more options

Try to start Windows 10 in safe mode with networking enabled. Does the problem go away?

info6099
info6099 Question owner
more options

The problem does not happen all the time, just sporadically. I can't be in Windows safe mode all the time.

christ1
christ1
  • Top 10 Contributor
more options

Windows safe mode disables anti-virus software. So it isn't a solution, but a troubleshooting step to determine whether anti-virus software is the culprit.

info6099
info6099 Question owner
more options

oh ok. the problem is, right now it is not happening. I will wait to see when it happens again and I will try it.