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Change mozilla email for my VPN account

rnewshamsf
rnewshamsf
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I was trying to sign up for Mozilla VPN.

It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.

So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).

I can not log into get this email. I can not access the service.

There is NO contact information nor support for this product except these community boards (worst design ever?!)

How do I get through this opaque process so I can get the service I paid for?

I was trying to sign up for Mozilla VPN. It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc. So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST). I can not log into get this email. I can not access the service. There is NO contact information nor support for this product except these community boards (worst design ever?!) How do I get through this opaque process so I can get the service I paid for?

All Replies (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,