Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird mail removal and reinstall

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

bobnzen
bobnzen
more options

I have ThunderBird 78.13. With Comcast Server. New mail from ebay only goes into my Sent Folder not INBOX. All mail from others goes into my INBOX. I have tried for 14 days and many hours to correct this. No one has been able to help fix it. I have finally decided To completely remove TB and all Files/Folders associated with it. And then do a new TB install. My question is. Will I still be able to keep my same email address for the new TB install? Or will I have to change the address? I appreciate any help you can give me.

I have ThunderBird 78.13. With Comcast Server. New mail from ebay only goes into my Sent Folder not INBOX. All mail from others goes into my INBOX. I have tried for 14 days and many hours to correct this. No one has been able to help fix it. I have finally decided To completely remove TB and all Files/Folders associated with it. And then do a new TB install. My question is. Will I still be able to keep my same email address for the new TB install? Or will I have to change the address? I appreciate any help you can give me.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

duplicated here https://support.mozilla.org/en-US/questions/1349479 I suggest you continue that discussion. But I would not recommend removing anything. That usually makes things worse.