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Sync Products

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  • Last reply by FredMcD

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Hi,

I have Firefox and Mozilla Thunderbird on my 'work' laptop. Firefox keeps asking for me to link other accounts. I have a personal aol email address. However, when I enter to sync my personal email with my work email, it says, 'Account Already Exists'. Yes, it exists since it is mine!

How do I get this fixed?

Regards, Alexandre

Hi, I have Firefox and Mozilla Thunderbird on my 'work' laptop. Firefox keeps asking for me to link other accounts. I have a personal aol email address. However, when I enter to sync my personal email with my work email, it says, 'Account Already Exists'. Yes, it exists since it is mine! How do I get this fixed? Regards, Alexandre

All Replies (1)

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When joining a sync account, you need to use the same e-mail and password.

Note that all selected data is shared. There is no master.