Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

68.9.0 on Windows crashing

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

collinjordan
collinjordan
more options

Hi there! Long time Thunderbird user here. Ever since upgrading to 68.9.0 I am getting so many crashes. When trying to open an email with attachments, when adding an attachment to a message, when composing a reply message that has images in it, and just randomly as well. I am on a Dell XPS 9550 laptop running the most current WIndows 10 version. I tried rolling back to 68.8.0, but it says that my local files are no longer compatible with that old version. I also tried doing a new install of 68.8.0, but it's still crash city over here. Any ideas? Thanks!!!

Hi there! Long time Thunderbird user here. Ever since upgrading to 68.9.0 I am getting so many crashes. When trying to open an email with attachments, when adding an attachment to a message, when composing a reply message that has images in it, and just randomly as well. I am on a Dell XPS 9550 laptop running the most current WIndows 10 version. I tried rolling back to 68.8.0, but it says that my local files are no longer compatible with that old version. I also tried doing a new install of 68.8.0, but it's still crash city over here. Any ideas? Thanks!!!

All Replies (2)

collinjordan
collinjordan Question owner
more options

Sorry - that last sentence - I meant to say that I tried a fresh install of 68.9.0.

sfhowes
sfhowes
  • Top 25 Contributor
more options

Post the crash report URLs for the last few crashes, from Help/Troubleshooting, Crash Reports.

In the meantime, run Windows in safe mode to test if a startup app such as security/antivirus is causing the crashes.