Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get my emails back after update?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

more options

I updated Thunderbird and now all my emails and email accounts are gone. I've updated before without any issues... I have old emails from accounts that I no longer have, so I cannot download those emails again... How do I restore everything back to the way it was? I don't believe I have made a back up Thunderbird before either :(

I updated Thunderbird and now all my emails and email accounts are gone. I've updated before without any issues... I have old emails from accounts that I no longer have, so I cannot download those emails again... How do I restore everything back to the way it was? I don't believe I have made a back up Thunderbird before either :(

All Replies (2)

more options

You did not make a backup of your computer?

Do you use POP or IMAP?

more options

Did the new account wizard come up?