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email account disappeared

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  • Last reply by Matt

mn033111
mn033111
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I have a list of several email accounts within thunderbird but realized that one of them recently disappeared. When trying to re-add it under File-New-Existing Mail Account, I enter the email address and password. I click continue, and the configuration is found. It is an IMAP account, so I click done. The screen says "checking password," then the message states "configuration could not be found - Is the username or password wrong?"

I am able to log into my email account at Cox.net without a problem, and I do not have 2-factor authentication turned on anywhere.

How do I re-enroll my email account that disappeared?

Also, any ideas as to why it disappeared from the list of email accounts in Thunderbird? Thank you.

I have a list of several email accounts within thunderbird but realized that one of them recently disappeared. When trying to re-add it under File-New-Existing Mail Account, I enter the email address and password. I click continue, and the configuration is found. It is an IMAP account, so I click done. The screen says "checking password," then the message states "configuration could not be found - Is the username or password wrong?" I am able to log into my email account at Cox.net without a problem, and I do not have 2-factor authentication turned on anywhere. How do I re-enroll my email account that disappeared? Also, any ideas as to why it disappeared from the list of email accounts in Thunderbird? Thank you.

All Replies (1)

Matt
Matt
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.