All of a sudden, my emails just show 'blank space' and will not open. Also, once I click on 'another email that has been downloaded, nothing happens.
URGH!!!! Why is this happening??? Not only do I have a 'blank email' but when I try to open another email, the system just sits on the initial one that opened. I need to get this FIXED ASAP!!!!!!!
This is Not the first time I have had trouble with thunderbird and it is getting very FRUSTRATING!
Chosen solution
It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile
Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder
Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.
Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.
For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
Read this answer in context 👍 1All Replies (7)
Please start Thunderbird in safe mode per https://support.mozilla.org/en-US/kb/safe-mode
Is there improvement?
Hi - I tried this but it did not work. My emails for 4/23 & 4/24 are affected.
Why do I get this email system?? This is not the first time I have had problems.
Any other suggestions?
Thank you.
Jackie
petlover said
This is not the first time I have had problems.
How did you resolve the problem previously?
Modified by Wayne Mery
I didn't solve the problem I had before. I just lost all of the emails just like I have now.
Please Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird
Does problem go away?
No, I did try that and it did not resolve the problem. Thank you for responding.
Chosen Solution
It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile
Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder
Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.
Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.
For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird