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Incoming emails are blank when opened

  • 4 replies
  • 5 have this problem
  • 1 view
  • Last reply by zITAzCA

zITAzCA
zITAzCA
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All of my Inbox messages older than 7 days would only display an empty body when I clicked on them. Messages in my other folders did not have this problem, only the Inbox.

I did as suggested elsewhere to right click Inbox, open properties, and click repair. Now all of the messages older than 7 days have disappeared. The "repair" function certainly needs a different name. At least I used to have the subject lines and the senders email addresses. Now I have nothing.

Is there any recourse? Will this happen again? Is there anything I can do to prevent this from recurring or to create an environment that would permit recovery in the future? (I'm about to make some backups - duh.)

All of my Inbox messages older than 7 days would only display an empty body when I clicked on them. Messages in my other folders did not have this problem, only the Inbox. I did as suggested elsewhere to right click Inbox, open properties, and click repair. Now all of the messages older than 7 days have disappeared. The "repair" function certainly needs a different name. At least I used to have the subject lines and the senders email addresses. Now I have nothing. Is there any recourse? Will this happen again? Is there anything I can do to prevent this from recurring or to create an environment that would permit recovery in the future? (I'm about to make some backups - duh.)

Chosen solution

The repair salvages messages that still has content. Read this article about maintaining your folders before they get corrupted.

http://kb.mozillazine.org/Keep_it_working_(Thunderbird)

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All Replies (4)

user01229325
user01229325
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Chosen Solution

The repair salvages messages that still has content. Read this article about maintaining your folders before they get corrupted.

http://kb.mozillazine.org/Keep_it_working_(Thunderbird)

zITAzCA
zITAzCA Question owner
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Thank you for the referenced article. (And I now have a backup - I should know better!)

I do still think that "repair" shouldn't erase data without at least asking. Repair made my situation worse.

user01229325
user01229325
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It did not erase anything. If they disappeared they were already gone.

zITAzCA
zITAzCA Question owner
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My Inbox had 230 emails listed. I'd guess about 200 of them were corrupt and had no body.

What repair did was to remove 200 subject lines and sender names from my inbox. Sometimes a whole email is nothing more than the content in the subject line! Before I ran repair, I knew what was missing. After I ran repair I had no idea what was missing.

I would not have run repair if I had known it was going to erase all that valuable information. Perhaps repair could ask for permission, or log what actions it took, ...

Now I also have the ImportExportTools Add-On. Peace.