Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Had to refresh my computer and reinstall TB how do I get previous emails

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by christ1

more options

Refresh resets the computer and deletes apps so I had to reinstall TB. Now I need to get the emails that I had on the previous version of TB. I have gotten as far as learning about the profiles. But it gets too complex for me to actually get the old profiles into the new TB. Please help. thx

Refresh resets the computer and deletes apps so I had to reinstall TB. Now I need to get the emails that I had on the previous version of TB. I have gotten as far as learning about the profiles. But it gets too complex for me to actually get the old profiles into the new TB. Please help. thx

All Replies (3)

more options

You can create a new profile and copy the old one over it. That would assume you actually have a backup of your profile. See http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it

more options

Thanks Christ 1. My problem is I cannot get to the Profile Manager. I am running windows 8 and there is no Windows start Program menu. How do I get to the profile manager? Much appreciated.

more options