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Error message, can't load message(s)

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by karenr

karenr
karenr
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Since I loaded Thunderbird onto a new Windows 8 laptop I occasionally get this message. The fixes I've found on the internet say to compact folders (didn't work) and to go to the email site--gmail in this case--and delete the message there that is causing a problem. It's usually a message from a yahoo group (embroidery related) but not always. When I delete the message there then thunderbird works properly again. I've used Thunderbird for years and never had this problem--with the same email addresses and the same yahoo groups. What causes this?

Since I loaded Thunderbird onto a new Windows 8 laptop I occasionally get this message. The fixes I've found on the internet say to compact folders (didn't work) and to go to the email site--gmail in this case--and delete the message there that is causing a problem. It's usually a message from a yahoo group (embroidery related) but not always. When I delete the message there then thunderbird works properly again. I've used Thunderbird for years and never had this problem--with the same email addresses and the same yahoo groups. What causes this?

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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Your anti virus has changed how it works is my guess, or changed to not working properly. Turn off email scanning in your anti virus for a time and see if the problem goes away.

karenr
karenr Question owner
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I tried that and it didn't make a difference. The only way I've been able to fix it is to go directly to gmail and delete an email there (today it was from Travelocity) and then it works again.