Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

I can't sign in and am not getting emails from you

  • 1 wótegrono
  • 3 maju toś ten problem
  • 19 naglědow
  • Slědne wótegrono wót Roland Tanglao

oldschoolgal
oldschoolgal
more options

I am unable to sign in! I know my password but it won't be accepted so I tried to reset password and am not getting any emails from firefox or mozilla. I have tried a ton of times and have checked my spam folder, nothing! The only recent thing I did was sign up for pocket and there were no issues. Please help!!!!!!!!!!!!!

I am unable to sign in! I know my password but it won't be accepted so I tried to reset password and am not getting any emails from firefox or mozilla. I have tried a ton of times and have checked my spam folder, nothing! The only recent thing I did was sign up for pocket and there were no issues. Please help!!!!!!!!!!!!!

Wšykne wótegrona (1)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi oldschoolgal

In order to be 100% clear and to be able to help you best some details would be helpful: Are you trying to sign in to:

1) Firefox Account to sync your bookmarks? If so here's some info that might help: https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account

2) Pocket to save stuff to Pocket? If so try Pocket support: https://help.getpocket.com/contact

3) Somewhere else? If so as many details as you can remember around what you did (which password on which site or app?), what happened and what you expected would be super helpful

Cheers!

...Roland