Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everyday I get "The requested URL could not be retrieved" - refresh works for a short time

  • 2 replies
  • 14 have this problem
  • 1 view
  • Last reply by MoniB

more options

The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7

The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7

Chosen solution

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Read this answer in context 👍 5

All Replies (2)

more options

Chosen Solution

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

MoniB said

The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7

Thanks - that worked - hopefully will continue to work tomorrow