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crashes
Firefox always crashes on opening. I can open it in Safemode, however. I have tried updating and resetting-- still crashes.
This is the crash report:
Firefox 22.0 Crash Report [@ CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) ] Search Mozilla Support for Help ID: 198794aa-8c68-40f1-af36-dee1d2130804 Signature: CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) Details Modules Raw Dump Extensions Comments Signature CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) More Reports Search UUID 198794aa-8c68-40f1-af36-dee1d2130804 Date Processed 2013-08-04 01:42:06.168653 Uptime 8 Last Crash 1805222 seconds before submission Install Age 2676842 since version was first installed. Install Time 2013-07-04 02:08:01 Product Firefox Version 22.0 Build ID 20130618035212 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x483a0000 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 8.15.10.2342 Processor Notes sp-processor05_phx1_mozilla_com_23415:2012 EMCheckCompatibility True Winsock LSP Adapter Vendor ID 0x8086 Adapter Device ID 0x0116 Total Virtual Memory 4294836224 Available Virtual Memory 4090044416 System Memory Use Percentage 51 Available Page File 9023098880 Available Physical Memory 3081736192 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source 0 @0x483a0000 1 d3d11.dll CLayeredObject<CContext>::QueryInterface(_GUID const &,void * *) 2 d3d11.dll ATL::CComObjectRootBase::_Delegate(void *,_GUID const &,void * *,unsigned long) 3 d3d11.dll ATL::AtlInternalQueryInterface(void *,ATL::_ATL_INTMAP_ENTRY const *,_GUID const &,void * *) 4 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::QueryInterface(_GUID const &,void * *) 5 d3d11.dll CContext::LUCCompleteLayerConstruction() 6 d3d11.dll CBridgeImpl<ILayeredUseCounted,ID3D11LayeredUseCounted,CLayeredObject<CContext> >::LUCCompleteLayerConstruction() 7 d3d11.dll NOutermost::CDeviceChild::LUCCompleteLayerConstruction() 8 d3d11.dll NOutermost::CDeviceChild::FinalConstruct(NOutermost::CDeviceChild::TConstructorArgs const &) 9 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CUseCountedObject<NOutermost::CDeviceChild>(void *,NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,_GUID const &,void * *) 10 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CreateInstance(NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,void *,void *,_GUID const &,void * *) 11 d3d11.dll NOutermost::CDevice::CreateLayeredChild(unsigned int,void const *,unsigned long,ID3D11LayeredUseCounted *,_GUID const &,void * *) 12 d3d11.dll CDevice::LLOCompleteLayerConstruction() 13 d3d11.dll CBridgeImpl<ILayeredLockOwner,ID3D11LayeredDevice,CLayeredObject<CDevice> >::LLOCompleteLayerConstruction() 14 d3d11.dll NDXGI::CDevice::LLOCompleteLayerConstruction() 15 d3d11.dll TComObject<NOutermost::CDevice>::Release() 16 d3d11.dll NOutermost::CDevice::FinalConstruct(NOutermost::CDevice::TConstructorArgs const &) 17 d3d11.dll TComObject<NOutermost::CDevice>::TComObject<NOutermost::CDevice>(void *,NOutermost::CDevice::TConstructorArgs const &,_GUID const &,void * *) 18 d3d11.dll TComObject<NOutermost::CDevice>::CreateInstance(NOutermost::CDevice::TConstructorArgs const &,void *,void *,_GUID const &,void * *) 19 d3d11.dll D3D11CreateLayeredDevice(unsigned int,void const *,unsigned long,ID3D11LayeredDevice *,_GUID const &,void * *) 20 d3d11.dll D3D11CoreCreateLayeredDevice 21 d3d11.dll D3D11CoreCreateDevice 22 d3d11.dll D3D11CreateDeviceAndSwapChain 23 d3d10_1.dll D3D11DeferredCreateDeviceAndSwapChain(IDXGIAdapter *,D3D10_DRIVER_TYPE,HINSTANCE__ *,unsigned int,D3D10_FEATURE_LEVEL1,unsigned int,DXGI_SWAP_CHAIN_DESC *,IDXGISwapChain * *,ID3D10Device1 * *) 24 d3d10_1.dll D3D10CreateDeviceAndSwapChain1 25 d3d10_1.dll D3D10CreateDevice1 26 xul.dll gfxWindowsPlatform::CreateDevice(nsRefPtr<IDXGIAdapter1> &,int) gfx/thebes/gfxWindowsPlatform.cpp 27 xul.dll gfxWindowsPlatform::VerifyD2DDevice(bool) gfx/thebes/gfxWindowsPlatform.cpp 28 xul.dll gfxWindowsPlatform::UpdateRenderMode() gfx/thebes/gfxWindowsPlatform.cpp 29 xul.dll gfxWindowsPlatform::gfxWindowsPlatform() gfx/thebes/gfxWindowsPlatform.cpp 30 xul.dll gfxPlatform::Init() gfx/thebes/gfxPlatform.cpp 31 xul.dll gfxPlatform::GetPlatform() gfx/thebes/gfxPlatform.cpp 32 xul.dll mozilla::dom::CanvasRenderingContext2D::EnsureTarget() content/canvas/src/CanvasRenderingContext2D.cpp 33 xul.dll mozilla::dom::CanvasRenderingContext2D::FillRect(double,double,double,double) content/canvas/src/CanvasRenderingContext2D.cpp 34 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::fillRect obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp 35 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::genericMethod obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp 36 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp 37 mozjs.dll js::Interpret(JSContext *,js::StackFrame *,js::InterpMode) js/src/jsinterp.cpp 38 KERNELBASE.dll VirtualAllocEx 39 xul.dll `anonymous namespace'::VirtualAllocHook(void *,unsigned long,unsigned long,unsigned long) xpcom/base/AvailableMemoryTracker.cpp 40 mozglue.dll arena_malloc_large memory/mozjemalloc/jemalloc.c 41 mozjs.dll js::analyze::ScriptAnalysis::analyzeBytecode(JSContext *) js/src/jsanalyze.cpp 42 mozjs.dll JSScript::makeAnalysis(JSContext *) js/src/jsinfer.cpp 43 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp 44 mozjs.dll js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::Value *) js/src/jsinterp.cpp 45 mozjs.dll JS_CallFunctionValue(JSContext *,JSObject *,JS::Value,unsigned int,JS::Value *,JS::Value *) js/src/jsapi.cpp 46 xul.dll nsXPCWrappedJSClass::CallMethod(nsXPCWrappedJS *,unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJSClass.cpp 47 xul.dll nsXPCWrappedJS::CallMethod(unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJS.cpp 48 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp 49 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp 50 xul.dll NS_InvokeByIndex
Gewysig op
Gekose oplossing
You're welcome annettemarie.
Yes, the crash report indicates a problem with hardware acceleration.
Lees dié antwoord in konteks 👍 0All Replies (6)
can you run the firefox profile manager and create a new profile, looks like a addon caused this problem
As soon as I tried that, it crashed again. Thanks! FWIW, my computer also now crashes Internet Explorer, not that I want to use that. The only browser I am able to run in Google Chrome, but I want my Firefox back.
Can you reset firefox in windows safe mode with networking?
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Oh my gosh, I think that fixed it. Thank you so much!
Gekose oplossing
You're welcome annettemarie.
Yes, the crash report indicates a problem with hardware acceleration.