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Hi Thanks for providing this service. i have set up TB on new computer. i have followed the guide to transfer profile and local folder to new computer. I was expecting all the mailbox folders that I have saved emails etc. would have been transferred during that process. Please help with a step by step process to transfer these folders. Thank you john

HI,

Half the time when I go to a website like Google Flights or something to do with Google it just automatically brings me to my employer's website like to sign in and use the Google tools there. I don't even work for them anymore and I don't know how to get rid of it automatically wanting me to go there. It won't even let me use Google Flights because it says it not supported by my employer. Thanks.

My browser keeps crashing like the system would have a defective RAM module witch has just been changed with a new one. I have created a new browser session and cleaned cache and cookies. The crash catch you randomly and then get fixated on a web page.... if i open amazon it crashes, then if i restart the browser it crashes again...like it would do when filling a defective RAM and finding a broken byte. I tested it for 24 hours from a live usb of memtest86+ and i got no error.

My system it's Manjaro Linux Kernel 6.6.40-1-MANJARO My crashes are: bp-78e48a16-1536-4efc-a7a3-a03590240719 bp-706bb811-60e0-4e9a-8cab-d42400240719 bp-535604af-d38a-4d4b-a9de-07f250240718 bp-6592ddc7-b465-43e3-bd42-53cf80240718 bp-79765cde-22a0-42f4-9add-fbf5b0240718 bp-93efa616-c694-4b39-baec-df0dd0240718 bp-6f518461-c039-4fa8-874b-2d15d0240718 bp-5dfae8cc-4a38-4c06-97d7-8a94a0240718 bp-991b53c6-6df4-4b1d-814b-dbf480240718 bp-cb084663-9f4c-4c79-9ef5-74c6a0240718 bp-4f6385b6-927c-4d70-9851-45ffd0240718

when i start profile manager the terminal tells me this: firefox --ProfileManager ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ExceptionHandler::GenerateDump attempting to generate:/home/fra/.mozilla/firefox/0fkfr894.fra/minidumps/061a3b0e-d741-f873-1d16-e349004db741.dmp ExceptionHandler::GenerateDump cloned child 106383 ExceptionHandler::WaitForContinueSignal waiting for continue signal... ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::GenerateDump minidump generation succeeded Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

If i go in the minidumps folder i find it empty...

Can we verify it's not a problem of Firefox? At the moment Windows doesn't crash, it crashes only Firefox

Windows 11 root drive failed. With new drive and fresh install I reloaded my email from back-up and all went well!

Of course I lost email between last back-up and drive failure (as expected). I have subsequently been able to recover data from the failed drive and I can see the data from the time between back-up and drive failure.

Is there any mechanism to merge those message back into my active mail storage?

Thunderbird version 115.12.2 (64 bit).

Hi!

I am getting messages that I am blocking ads for many of my internet requests. I had never received these before but all of a sudden I started to get them. I have tried a number of things but nothing works.

I am running Windows 11 and do not have any Ad blockers.

alright guys you need to fix your browser, it crashes everytime i try to play a youtube video.. i searched tou site for fixes and NOTHING worked. you vanilla version of the browser was perfect then yall had to go and do the microsux thing and screw it all up by adding this that or the kitchen sink. i have submitted numerous reports yet no resolution. if you guys dont fix your crap i will move on to another browser and recommend to all my friends n family to do the same.

THIS is the latest error log from YOUR app Log Name: Application Source: Application Error Date: 7/19/2024 3:12:06 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: X\vernf Computer: X Description: Faulting application name: firefox.exe, version: 128.0.0.2295, time stamp: 0x6686b62a Faulting module name: xul.dll, version: 128.0.0.2295, time stamp: 0x6686b68b Exception code: 0xc0000409 Fault offset: 0x000000000266982d Faulting process id: 0x0x105C Faulting application start time: 0x0x1DADA28690F6D67 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll Report Id: ef22ede9-e0c9-4f1b-a1bd-3a610d046e01 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
   <EventID>1000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>100</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8000000000000000</Keywords>
   <TimeCreated SystemTime="2024-07-19T22:12:06.5585951Z" />
   <EventRecordID>66459</EventRecordID>
   <Correlation />
   <Execution ProcessID="12268" ThreadID="23600" />
   <Channel>Application</Channel>
   <Computer>X</Computer>
   <Security UserID="S-1-5-21-1031570895-3094223114-2762588158-1001" />
 </System>
 <EventData>
   <Data Name="AppName">firefox.exe</Data>
   <Data Name="AppVersion">128.0.0.2295</Data>
   <Data Name="AppTimeStamp">6686b62a</Data>
   <Data Name="ModuleName">xul.dll</Data>
   <Data Name="ModuleVersion">128.0.0.2295</Data>
   <Data Name="ModuleTimeStamp">6686b68b</Data>
   <Data Name="ExceptionCode">c0000409</Data>
   <Data Name="FaultingOffset">000000000266982d</Data>
   <Data Name="ProcessId">0x105c</Data>
   <Data Name="ProcessCreationTime">0x1dada28690f6d67</Data>
   <Data Name="AppPath">C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data Name="ModulePath">C:\Program Files\Mozilla Firefox\xul.dll</Data>
   <Data Name="IntegratorReportId">ef22ede9-e0c9-4f1b-a1bd-3a610d046e01</Data>
   <Data Name="PackageFullName">
   </Data>
   <Data Name="PackageRelativeAppId">
   </Data>
 </EventData>

</Event>

WHAT THE FUCK IS GOING ON THIS HAS BEEN HAPPENING FOR MONTHS NOW .... FIX YOUR SHIT OR LOOSE ANOTHER CUSTOMER. NONE OF YOUR OTHER "FIXES" WORKED.

Firefox, specifically the Windows version, has started generating PR_END_OF_FILE_ERROR errors on https:// web sites. What I find interesting is that Firefox says the page is not secure in the address bar - even though the page is secure. Firefox on Mac and IOS do not have this issue. I'm also running Bitdefender Anti-virus with Encrypted Web scan. With that feature turned off, blocked pages seem to work. I found yesterday that logging out of Sync while Encrypted Web scan is on allowed the blocked pages to load.

I deleted Firefox and re-installed it, thinking I'd fixed the problem. No such luck. I've tried all the other fixes I can find but none of them work. This is clearly a Firefox issue and not an issue with Bit Defender since it only occurs (and has been widely reported for years) with Firefox for Windows.

On a side note, even support.mozilla.org gets blocked.

Anyone have a real fix that will work?

I got a new computer (still a Mac like my old one) but evertime I try to import any OpenPGP keys, I just get an error that says “Error! Failed to import key.” and nothing else. I’ve directly exported my onw personla key from my thunderbird on my old laptop, put it on a thumb drive, tranfered it over to this one, and still I can’t open it.

My laptop using Windows7, the processor died. The hard drive is ok. I am now using Windows10 in a newer laptop. I don't know how to access all the data from the other. I don't think I did a back up. I've got both personal & business. Is there a way to retrieve my old Thunderbird info? [And just so you know, I learned my lesson about not backing up.] And thank you for any help!

Currently using Windows 10, 22H2, Thunderbird 115.12.2. This PC has been working fine since it was built approximately January of this year, 2024. I have not installed any new software or made any major changes for several months. I'm using Bitdefender Total Security. Recently I started noticing this issue with Thunderbird (I've been using as long as it's been out.)

When composing a message, I now see on a regular basis at the lower left of the message window "Assembling message......." or "Assembling message......... Done". Thunderbird does not crash. If I continue to compose and send, the message always sends. So I'm not having the error some others have had in the past. But it does look like the message I'm typing may be having issues being put into the Drafts folder while it's being composed. That seems to be the only operation happening when the message appears.

I have seen this past week the messages sending and being placed into the Sent folder but there have been at least two messages identical to the ones sent that are still in Drafts and are not deleted after being sent. So whatever is going on seems to be a bug with the saving of the draft and then cleaning out Drafts after the message is sent. Note these are text only messages and I did not change any settings in Thunderbird after updating last week.

While Bitdefender updates on a regular basis and Thunderbird notifies me of updates when they are available (same with Firefox), those are the only items being updated so it seems something is going on. I am going to assume this is an issue with Thunderbird for the time being since nothing else has changed. I've gone through tips noted for those having errors sending messages when they get the Assembling message notification but I don't get any errors. Just a weirdness with the Drafts folder.

In the interest of safety, I don't want to turn off AV to test anything. I've also compacted folders to no avail. Seems that notification keeps coming back.

Any additional help would be appreciated.

About 3 weeks ago, I stopped getting email from ATT in Thunderbird. I am able to go online to the ATT mail and see my email, so it is something with Thunderbird. I've looked online for other suggestions and have tried several. Between everything, I've really messed things up and not sure where to start now. Last thing I tried was to delete the certificate and now I can't seem to add a certificate. Not sure if I'm suppose to create a new one or if there is one on my computer.

This morning I found some steps on how to create one. It had me go to the End-to-End Encryption to generate a new one. I didn't see that option, so I created a new OpenPGP key (not sure why I thought that would help).

Maybe the best thing is to try and reinstall Thunderbird.

I'm open to any suggestions.

Thank you.

I can log into a bank or credit account with my iPhone and download a statement as a PDF, but once the PDF is displayed, there is no print option. There is a print option for the page that LINKED to the PDF, but not for the PDF itself, which is what I wanted to print in the first place. I used to be able to do this, but had no need to do it for an unknown amount of time, and with the latest updates, the ability is gone, but I'm not sure which update, this or a prior one, caused this to happen.

The menu at the lower right does have a Share option (which has no obvious connection to printing), and the submenu for that has a Print option, which does nothing, neither printing nor bringing up the page selection and print option menu to which I was accustomed. Further down is the Print with HP Smart option, which does confirm connection to my HP printer (the same one that used to work), but says in the body of the page that there is no file to print.

I am using an iPhone 14 Plus with the latest iOS and Firefox updates. Is there another app that I must download? Perhaps an Adobe (or generic) PDF reader app, such as the one that Firefox on the PC opens? Or perhaps an HP app needs an update? I am not aware of any, nor is there any "missing app" message to alert me. I have searched and found the Adobe PDF reader and the HP Print and Scan app and downloaded them, but they are no help. Incidentally, when downloaded by Firefox on iPhone the statement PDF is, according to both of those apps, unable to be loaded due to errors, but on the PC it downloads and prints just fine (the same statement PDF, same account, same month), and on the iPhone it displays just fine also.

Someone please help me. I am currently using my phone only to alert me to the need to print each statement, and using my PC to log into each site, download the PDF, and print it. However, this is not always possible or feasible.

[edited email and phone# from public community forum]

I have developed a web application (wordpress) that shows a number of thumbnail images, each connected to an mp4 video. There is custom javascript such that if a user selects a number of thumbnail images, creating a playlist, all of the associated videos will play back in the order selected. This works perfectly in the Chrome, Edge, Safari, and Opera browsers. However, in Firefox, rather than playing back the videos in sequence, after each video, a gray screen appears in the video player (JWPlayer) that says the file is corrupted. The mp4 files are not corrupt since they work well in the other browsers. Also, once that gray box appears, by clicking the "Play Video"button the next video in the sequence will play but this must be repeated after each video in the playlist. Is there a setting that can be adjusted so that sequence will play in FIrefox? Is there a default setting that prevents the sequential playback?

Any help would be appreciated

browser doesnt let me see the back arrow? how do you get this back to as was before the latest FF update,that pisses everyone off all the time deleting bookmarks and your browser set up!!

  enclosed is two pics,top left full, cant see the back arrow,i have to grab browser and reduce to see,2nd image.