Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox crashes a few seconds after opening except in safe mode - even after reinstall

  • 2 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur catieblink

catieblink
catieblink
more options

When I open firefox it crashes a few seconds after opening.

I have backed up my profile, uninstalled and reinstalled. (But not restored any of my profile). But it is still crashing in the same way.

These are the last 5 crash logs

Crash ID: bp-6eebd291-e610-46fb-9066-b93052130305 Crash ID: bp-31e5523c-efaf-46a2-88df-ca67a2130305 Crash ID: bp-bc9c3aa1-644c-4f59-954d-45fca2130305 Crash ID: bp-a473974a-443f-4c5c-91ed-436f62130305 Crash ID: bp-31fb2a06-2ed0-48aa-b866-d209d2130305

I think the initial problem might have been caused by IB Updater - IncrediBar

I have uninstalled this in the windows control panel and it no longer shows up in the add-ons list (in safe mode). I have also run Malwarebytes Anti-Malware, but this didn't find anything. I am also running Avast Anti virus.

The trouble shoot information below if from running in safe mode as it doesn't stay open long enough in normal mode.

Any help greatly appreciated !

When I open firefox it crashes a few seconds after opening. I have backed up my profile, uninstalled and reinstalled. (But not restored any of my profile). But it is still crashing in the same way. These are the last 5 crash logs Crash ID: bp-6eebd291-e610-46fb-9066-b93052130305 Crash ID: bp-31e5523c-efaf-46a2-88df-ca67a2130305 Crash ID: bp-bc9c3aa1-644c-4f59-954d-45fca2130305 Crash ID: bp-a473974a-443f-4c5c-91ed-436f62130305 Crash ID: bp-31fb2a06-2ed0-48aa-b866-d209d2130305 I think the initial problem might have been caused by IB Updater - IncrediBar I have uninstalled this in the windows control panel and it no longer shows up in the add-ons list (in safe mode). I have also run Malwarebytes Anti-Malware, but this didn't find anything. I am also running Avast Anti virus. The trouble shoot information below if from running in safe mode as it doesn't stay open long enough in normal mode. Any help greatly appreciated !

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, this looks related to your graphics hardware - please try updating your graphics driver - the right version for your system should be here: http://support.amd.com/us/gpudownload.../legacy-radeonaiw-vista64.aspx

or in case this doesn't work, disable hardware acceleration in firefox > options > advanced > general.

catieblink
catieblink Vraag-eienaar
more options

Thanks!! That worked a treat and I wouldn't of ever thought this was the problem :)

Really appreciate your quick reply.