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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I need help in contacting VideoDownloader to show my verification payment.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Happy112

Bear1
Bear1
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I do not have their confirmation email from 9/17 when I paid the bill by debit card. Once you have paid VideoDownloadHelper their fee they are all but unavailable! All I need to do is to verify my payment with a screenshot of the transaction on my bank site but I can't seem to find any means to contact them.

I do not have their confirmation email from 9/17 when I paid the bill by debit card. Once you have paid VideoDownloadHelper their fee they are all but unavailable! All I need to do is to verify my payment with a screenshot of the transaction on my bank site but I can't seem to find any means to contact them.

All Replies (2)

FredMcD
FredMcD
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There are several programs using that name. Have you contacted their support?

We can't offer much help with other programs.

If you know about when you made the payment, your bank may be able to get you a statement.

Happy112
Happy112
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Bear10526 said

I do not have their confirmation email from 9/17 when I paid the bill by debit card. Once you have paid VideoDownloadHelper their fee they are all but unavailable! All I need to do is to verify my payment with a screenshot of the transaction on my bank site but I can't seem to find any means to contact them.

You are talking about a 'fee' and 'paying a bill' - extension developers are not supposed to send you a bill, there is no fee to be paid. All they can do is ask for a voluntary donation. I hope that's what you are talking about ..... (?)

If this is the extension in question : https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/

At the bottom of 'About this extension' it says :

"If you enjoy the free service from Video DownloadHelper, we would appreciate a donation (or BTC: 1Eqe8DN6uJwVcHoqyfCPpMy6Q5FzjqcWLZ) or leave a nice review here or on any other media."