Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sending or receiving messages in Thunderbird doesn't work anymore

more options

Since yesterday, I can't send or receive any message anymore in Thunderbird. As shown in attached files thunderbird gmail display.png and webmail gmail display.png, my new received emails are visible on Gmail webmail site but not on my Thunderbird application. When I try to send a message, I get an error message, see attached file sending error.png : "sending has failed because connexion to SMTP server has expired." I didn't change any setting. Please find enclosed my present account, Imap and SMTP settings. Please help me, thanks a lot !

Since yesterday, I can't send or receive any message anymore in Thunderbird. As shown in attached files thunderbird gmail display.png and webmail gmail display.png, my new received emails are visible on Gmail webmail site but not on my Thunderbird application. When I try to send a message, I get an error message, see attached file sending error.png : "sending has failed because connexion to SMTP server has expired." I didn't change any setting. Please find enclosed my present account, Imap and SMTP settings. Please help me, thanks a lot !
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

I updated Windows, and now Thunderbird works correctly. Thank you for your fast answer ! Have a good day.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

What is your anti-virus software?

Try to start Windows in safe mode with networking enabled.

Does the problem go away?

more options

Isisombululo Esikhethiwe

I updated Windows, and now Thunderbird works correctly. Thank you for your fast answer ! Have a good day.