Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox can't confirm a secure connection to Google when trying to search

  • 7 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu bryab

more options

I can reach all of my bookmarks without problem but all web searches fail regardless which search site is used (Google Bing Yahoo). I have been using Firefox on this phone successfully for the past year (not a new install)

With Google selected as the search engine the error message is

" you have asked Firefox to connect to www.google.com, but we can't confirm that your connection is secure"

I can reach all of my bookmarks without problem but all web searches fail regardless which search site is used (Google Bing Yahoo). I have been using Firefox on this phone successfully for the past year (not a new install) With Google selected as the search engine the error message is " you have asked Firefox to connect to www.google.com, but we can't confirm that your connection is secure"

Isisombululo esikhethiwe

From what I can tell, the guest session feature dates back to Firefox 25.0 for Android. What version are you running now?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (7)

more options

Does Firefox show that you have any add-ons installed right now (not searching for new ones)?

Can you think of any apps you installed recently that might have changed how your other apps connect to the web?

Does this affect mobile networks or only wi-fi?

About that last question: Android allows proxy servers for wi-fi connections. In order to reach HTTPS addresses, proxy servers need to provide a fake site certificate to the requesting app, and Firefox typically would reject that unless/until set up to work with the proxy. I'm not sure how to investigate whether this might be the issue, but you could check your wi-fi "advanced" settings.

more options

addons are Tap translate 0.3.6 and OpenhH64 video codec from Cisco. The phone is not currently used as a cell phone (no plan).

We have a number of other PC's on this wifi network non of which have issues.

The wifi advanced settings are basic on the phone.

Network notification when open networks are within range and Always allow scanning

no new apps downloaded recently

Bryan

more options

Does Firefox have the same problem in a Guest session? That seems to bypass most customizations, so would be a less drastic test than deleting all your Firefox Data.

See: Share your Android device with a Firefox Guest Session

more options

The galaxy grand prime doesn't seem to have a guest mode???

more options

It should be on Firefox's Tools menu a couple slots down from Add-ons. No?? I don't know why that would be missing.

more options

Isisombululo Esikhethiwe

From what I can tell, the guest session feature dates back to Firefox 25.0 for Android. What version are you running now?

more options

I found the problem but I thought you might be interested in the solution.

The phone date had been reset to Jan 2015. I can see from the last sych date of gmail that this occurred on the 28 th Oct.

The mystery now is how that occurred, I certainly didn't do it, and it doesn't look like a global reset to factory defaults???

Thanks for your help

Bryan