Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

password issues

more options

Hello, I just bought a new laptop, and am trying to sync my firefox account.

The new laptop wouldn't accept my password. So I changed it to a new one.

It doesn't accept the new password either. And now it seems like firefox isn't allowing me to logout of my account either. What is going on with the passwords? I can't afford to reset everything and lose all of my data and log ins. They have been generated by firefox and are all randomly alfanumeric.

What am I to do?

Hello, I just bought a new laptop, and am trying to sync my firefox account. The new laptop wouldn't accept my password. So I changed it to a new one. It doesn't accept the new password either. And now it seems like firefox isn't allowing me to logout of my account either. What is going on with the passwords? I can't afford to reset everything and lose all of my data and log ins. They have been generated by firefox and are all randomly alfanumeric. What am I to do?

所有回覆 (1)

more options

I've done all the steps.

I have figured out what happened, I just have no idea how to fix it.

I changed the password, from the old alfanumeric random one to an easy one, just to do the sync with the new computer.

While it memorized the new password, it didn't actually change it. So I have lost the old random alfa numeric one.

Is there some place on my computer where firefox stores the OLD passwords?