Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Why does Firefox become unresponsive or crash frequently?

  • 1 回覆
  • 8 有這個問題
  • 9 次檢視
  • 最近回覆由 cor-el

gudkuk24
gudkuk24
more options

The Firefox becomes "unresponsive" very frequently( at least 4 to 5 times a week). This is very irritating,especially when working on my blog the entire screen freezes and on top of the page against the webpage it says Firefox unresponsive.

Please help Thanks

Preeti G

The Firefox becomes "unresponsive" very frequently( at least 4 to 5 times a week). This is very irritating,especially when working on my blog the entire screen freezes and on top of the page against the webpage it says Firefox unresponsive. Please help Thanks Preeti G

所有回覆 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.