Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

I am unable to log in and nothing happens when I ask to reset password.

  • 7 个回答
  • 3 人有此问题
  • 10 次查看
  • 最后回复者为 lsaloga

more options

When I try to log in it says my user name or password is incorrect. When I click on "I forgot my password" and enter my email address it says it has sent me an email to reset the password but I never get the email.

When I try to log in it says my user name or password is incorrect. When I click on "I forgot my password" and enter my email address it says it has sent me an email to reset the password but I never get the email.

被采纳的解决方案

I'm not sure what you mean with the add-ons section.

Are you visiting the addons.mozilla.org website directly?

There s no need to login to this website to download or use extensions hosted on this site.

定位到答案原位置 👍 0

所有回复 (7)

more options

What website is this for?

more options

Mozilla Firefox

more options

Mozilla Firefox

more options

Firefox doesn't require a name and password to be started.

Make sure to download and install Firefox from the official Mozilla servers to avoid getting unwanted extras or an otherwise modified Firefox version.

Download and save the full Firefox installer to the desktop.
You can find the full version of the current Firefox 28.0 release in all languages and for all Operating Systems here:

Be sure to do a clean reinstall and remove the Firefox program folder.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
more options

I am in the add-ons section and it's asking me to log in or register. I am always having trouble when I reinstall, reset, or update Firefox, so I am reluctant to do this. I mainly have trouble with Reminderfox and loosing my reminders and loosing my pinned tabs.

The reason for being in the add-ons section is that I have downloaded Timerfox (the add-ons says I have it) but I don't see anything anywhere (tool bar or desktop) and I don't know how to use it. Can anyone help? Thanks.

more options

选择的解决方案

I'm not sure what you mean with the add-ons section.

Are you visiting the addons.mozilla.org website directly?

There s no need to login to this website to download or use extensions hosted on this site.

more options

Thank you for providing the correct link.