Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

how does one erase their email from firefox sync or get a regenerated recovery key if they deleted their account info?

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 miskit

more options

I set up a sync account long time ago and lost my recovery key. I read that if you delete your sync account, it would remove all data. I tried to create a new account but I keep getting the error that my email is already being used. Then I read how to regenerate a new recovery key, but I can't complete the task because my account info has been deleted. How is my account deleted and my email is still showing as an active sync account? Is there a way to recover my email with out having to recreate a new sync with a new email address?

I set up a sync account long time ago and lost my recovery key. I read that if you delete your sync account, it would remove all data. I tried to create a new account but I keep getting the error that my email is already being used. Then I read how to regenerate a new recovery key, but I can't complete the task because my account info has been deleted. How is my account deleted and my email is still showing as an active sync account? Is there a way to recover my email with out having to recreate a new sync with a new email address?

所有回复 (3)

more options

First, try to connect your account with firefox SYNC, then try for SYNC recovery key.

more options

Reset Lost or Forgotten Password or delete sync account:

more options

Okay, I am thouroughly annoyed right now because, as I mentioned earlier, I had deleted my account and it still wanted to say that my email was active. Going against all means of logic, I used my email to reset my password (which recreated my ability to login), logged in, and deleted my account (again) and that seemed to do the trick. Why didn't it just do that in the first place? Oh well, at least it is working now.