搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

my email is frozen when I access it through Firefox; what do I do?

  • 1 个回答
  • 3 人有此问题
  • 6 次查看
  • 最后回复者为 cor-el

more options

when I access my email through google chrome or internet express I can view my email and do whatever; I've never had a problem with firefox but when I got my email through using Firefox it won't let me do anything - it's frozen.

when I access my email through google chrome or internet express I can view my email and do whatever; I've never had a problem with firefox but when I got my email through using Firefox it won't let me do anything - it's frozen.

所有回复 (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.