I use Webmail 6.0 and while I can get my e-mails I can not see many of the buttons - they just show as blue box outlines
I am missing all of the buttons in my Webmail version 6.0 I can see the outline of the boxes in blue and if it is simple one, like italic, that I can see when the mouse hovers over it what it is and use it. For more complicated ones like text color, I can't use them. This is all of the buttons on the screen, not just a few. It also appears to happen on some websites. For example, right above this box I can see 2 short vertical lines. If I roll the mouse over them I can see they are italic, insert a link and numbered list. But otherwise nothing is there except a blank space. I am unable to attach a screen shot. I have tried running after disabling all add-ons and most of the other suggestions I could find.
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-> Tap ALT key or press F10 to show the Menu Bar
-> go to Help Menu -> select "Restart with Add-ons Disabled"
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Zoom -> click "Reset" -> Page Style -> select "Basic Page Style"
-> go to View Menu -> Toolbars -> select Menu Bar and Navigation ToolBar -> unselect All Unwanted toolbars
-> go Tools Menu -> Clear Recent History -> Time range to clear: select EVERYTHING -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache, Site Preferences -> click "Clear Now"
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Use Custom Settings for History" -> REMOVE Checkmark from "Permanent Private Browsing mode" -> place CHECKMARKS on:
1) Remember my Browsing History 2) Remember Download History 3) Remember Search History 4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window
4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"
-> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES
-> When using the Location Bar, suggest: select "History and Bookmarks"
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.
Thank you for the reply. I followed your steps exactly but my problem is not resolved. I have added 2 images that show what I am seeing now as opposed to what I was seeing. Thank you.
Troubleshooting extensions and themes
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Check and tell if its working.