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Phone resets when an image is saved off the internet

  • 2 个回答
  • 0 人有此问题
  • 8 次查看
  • 最后回复者为 Zebedee

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For the past week or so (Firefox app was last updated around 1st September I believe), my Sony XZ2 phone has restarted itself after saving a picture off the Internet. The new update today didn't fix it. The phone screen goes blank, then the background reappears with the app icons and it reconnects to the internet again. Just like pressing the restart button but much quicker. I've tried other Internet browser apps with saving the same picture and not had it happen. Not sure if it's just a coincidence that the problem has coincided with the last update though.

For the past week or so (Firefox app was last updated around 1st September I believe), my Sony XZ2 phone has restarted itself after saving a picture off the Internet. The new update today didn't fix it. The phone screen goes blank, then the background reappears with the app icons and it reconnects to the internet again. Just like pressing the restart button but much quicker. I've tried other Internet browser apps with saving the same picture and not had it happen. Not sure if it's just a coincidence that the problem has coincided with the last update though.

所有回复 (2)

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Hi

What version number of Android is installed on that device?

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Its running Android 10.